Last updated 25 August 2026
These terms govern use of the Staffvelo service ("Staffvelo", "we"). By creating a workspace you agree to them on behalf of your company (the "Customer").
Staffvelo provides HR, payroll-calculation, hiring and people-management software as a subscription. We may improve or change features over time; we will not materially reduce the core functionality of a paid plan during a subscription term without notice.
The person who creates a workspace becomes its Super Admin and is responsible for who they invite and what access they grant. Customers must keep credentials confidential and tell us promptly about any unauthorised use.
New workspaces receive a 14-day free trial of all modules. After the trial the workspace is read-only until a plan is chosen. Plans are billed per active person, monthly or annually in advance, through Stripe. Seat counts adjust automatically. Fees are non-refundable except where required by law. Redeem codes may grant free or discounted use on the terms stated when issued.
The Customer owns its data. Staffvelo processes it only to provide the service, as described in the Privacy Policy, which forms part of these terms. The Customer is responsible for having a lawful basis to enter employee and candidate data and for the accuracy of payroll inputs.
Staffvelo computes pay, tax and contributions from the rules and rates in the product for the supported countries. Results are provided to assist the Customer; the Customer remains responsible for verifying figures, filing returns and making payments to authorities and employees. Staffvelo is not an accountant, payroll bureau or tax adviser.
No unlawful content, no attempts to access other workspaces, no reverse engineering, no resale without our agreement, no use that would put unreasonable load on the service.
We aim for 99.9% monthly availability of the application and publish status updates when incidents occur. Support is by email at support@staffvelo.com; Scale plans receive priority response.
The Customer may cancel at any time from Settings → Billing; access continues to the end of the paid period. We may suspend or terminate for material breach or non-payment after notice. On termination the Customer can export its data for 30 days, after which it is deleted per the Privacy Policy.
The service is provided with reasonable skill and care. To the extent permitted by law, Staffvelo's total liability in any 12-month period is limited to the fees paid by the Customer in that period, and neither party is liable for indirect or consequential loss. Nothing limits liability for death, personal injury, fraud or anything that cannot be limited by law.
These terms are governed by the laws of England and Wales. We may update them with 30 days' notice to workspace administrators; continued use after that is acceptance.